Temporary Branch Hours – Effective July 19, 2022

Appointments are available on the phone, video or in-branch appointment.

Temporary Phone Service Hours:

• Monday–Friday 9 am–4:30 pm
• Saturday 9 am–3 pm

We have configured the phone system that allows calls from branches to have their phones answered by extra staff.

• Cranbrook Tue–Thu 9:30 am–4:30 pm • Fri 9:30 am–5 pm • Sat 9:30 am–3 pm
• Elkford Mon – closed • Tue/Wed/Thu 10 am–3 pm • Fri 10 am–4 pm
• Fernie Tue–Thu 10 am–4 pm • Fri 10 am–5:30 pm • Sat 10 am–2 pm
• Sparwood Mon–Thu 10 am–4 pm • closed from noon to 1 pm until further notice due to staff shortage • Fri closed to foot traffic
• Commercial Mon 9 am–2:30 pm no teller service and by appointment
  Tue–Thu 9:30 am–4:30 pm • Fri 9:30 am–5 pm

Elkford & Sparwood Branch Hours

Both management and the Board are committed to protecting our employees and members by minimizing the risk of exposures and complying with BC government recommendations.

For EKC to abide by the BC governments’ guidance of keeping 65% of the pre-pandemic contact, EKC aims to reduce branch traffic to 65% of the pre-pandemic numbers and, based on social distancing and office design, eliminated in-person appointments.

Physical distancing is more challenging in Elkford and Sparwood branches due to the layout and size. EKC has also allocated more staff to answering telephone calls and emails as we assist a record number of members through these channels.

We continue to monitor the situation and review the impact on our operations periodically.

We thank members who have offered feedback on this issue. Feedback is reviewed and processed as outlined in EKC’s Member Feedback policy

Holiday Hours - Cranbrook and Fernie

New Year's Day
Cranbrook branch closes Friday December 31, 2021 at 3:30 p.m.
Fernie branch closes at 3:00 p.m.
Closed Saturday January 1, 2022
Return to regular hours Tuesday January 4, 2022

Family Day
Closed Saturday February 19
Return to regular hours Tuesday February 22

Easter
Closed Friday April 15, Saturday April 16
Return to regular hours Tuesday April 19

Victoria Day
Closed Saturday May 21
Return to regular hours Tuesday May 24

Canada Day
Closed Friday July 1
Return to regular hours Saturday July 2

BC Day
Closed Saturday July 30
Return to regular hours Tuesday August 2

Labour Day
Closed Saturday September 3
Return to regular hours Tuesday September 6

National Day for Truth and Reconciliation
Closed Friday September 30
Return to regular hours Saturday October 1

Thanksgiving Day
Closed Saturday October 8
Return to regular hours Tuesday October 11

Remembrance Day
Closed Friday November 11
Return to regular hours Saturday November 12

Christmas Day
Closed Saturday Dec. 24, Tuesday December 27
Return to regular hours Wednesday December 28

2023

New Year's Day
Closed Saturday December 31, 2022
Return to regular hours Tuesday January 3, 2023

Holiday Hours – Sparwood, Elkford and Cranbrook Commercial

New Year's Day
Sparwood branch closes Friday December 31 at 3:30 p.m.
Elkford branch closes at 3:00 p.m.
Closed Monday January 3, 2022
Return to regular hours Tuesday January 4, 2022

Family Day
Closed Monday February 21
Return to regular hours Tuesday February 22

Easter
Closed Friday April 15, Monday April 18
Return to regular hours Tuesday April 19

Victoria Day
Closed Monday May 23
Return to regular hours Tuesday May 24

Canada Day
Closed Friday July 1
Return to regular hours Monday July 4

BC Day
Closed Monday August 1
Return to regular hours Tuesday August 2

Labour Day
Closed Monday September 5
Return to regular hours Tuesday September 6

National Day for Truth and Reconciliation
Closed Friday September 30
Return to regular hours Monday October 3

Thanksgiving Day
Closed Monday October 10
Return to regular hours Tuesday October 11

Remembrance Day
Closed Friday November 11
Return to regular hours Monday November 14

Christmas Day
Closed Monday December 26, Tuesday December 27
Return to regular hours Wednesday December 28

2023

New Year's Day
Closed Monday January 2, 2023
Return to regular hours Tuesday January 3, 2023